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Supportly is an all-in-one platform for NDIS providers, bringing compliance, documentation, staff, and participant management into one simple system.
"Vertex360 has really been great in simplifying our operations..from staff and client onboarding, to ensuring that we remain compliant. There has been a few glitches along the way but the support team has been exceptional in ensuring that they are promptly addressed.Our account manager has always reached out with updates and checked in to see if we need any help.Not much wrong to say!"
"Vertex 360 has been a great app for our team. The system is easy to use and supports our daily workload well. It keeps our information organised and helps us manage participants, rosters, and compliance in a clear and efficient way. The ongoing updates show commitment to improving the platform and supporting providers."
"We have been using Vertex for a while now and our admin team is finding it easier to do their job with this system."
"Great service for our business. Helps simplify everything and great customer support."
"I’ve been working with Mutihir for a while now and he’s been an outstanding account manager. He’s organised, responsive and always follows through. He explains things clearly, makes the process easy and genuinely cares about getting the best outcome. It’s been such a positive experience and I really appreciate the support he provides. Highly recommend."
"We’ve been using the software for a few months now, and it’s been working really well. There have been a few minor teething issues, but nothing that couldn’t be quickly resolved. The team at Vertex listens to our feedback, actively implements suggested improvements, and maintains great communication throughout the process."
"Vertex360 is an amazing product and has saved our company time and money, cant recommend this product enough for any business.
There customer services is second to non and always there to help and always available.
I have used other companies with similar products but Vertex360 is way better and easy to navigate
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"We’ve had a wonderful experience with Vertex360 so far. Their team has been professional, knowledgeable, and incredibly supportive. A special thank you to our account manager, Edlee, who has gone above and beyond. He takes the time to understand our needs, responds promptly, and ensures everything runs smoothly. His attentiveness and dedication have made a real difference."
"Thank you vertex for making it easy for small businesses."
"The app itself is extraordinary, so are the support system. Edlee is on top of everything. Keep it up Vertex360,"
"Vertex360 has transformed our community care business. The support team are amazing and quick to respond to our requests. They are constantly listening to what we have to say as a client and will work with you to ensure you meet your obligations as an NDIS provider. - Judy Beeken - General Manager / Director ANOTHEN Community Care."
"Absolutely love this software program. So easy to use and great for handling all our clients and staff. A special thank you to our Account Manager Ahsan who is amazing, checks in regularly, assistance required is dealt with quickly. Highly recommend"
"We’ve had an excellent experience with Vertex360! From the very beginning, their team has been professional, knowledgeable, and supportive. A special mention to our account manager, Edlee, who has been incredibly responsive and helpful throughout. He takes the time to understand our needs, follows up promptly, and ensures everything runs smoothly."
"Vertex360 has been a game changer for participant and HR management. It allows me to have everything all in one place, organised and keeps me compliant.
It can feel a little clunky to start, but having an account manager to support you and provide training sessions as required makes the world of difference."
"We’ve been using Vertex360 and it’s been a great experience, easy to use with a very helpful and responsive support team. Highly recommend it for anyone managing NDIS services."
We do that by making sure every support worker, coordinator, and manager has the right information — in one place, on any device, the moment they need it.
Supportly was not built by developers who studied the NDIS. It was built by people who worked inside it.
We started as Vertex Consulting and Compliance Group — working alongside Australian NDIS providers on compliance, registration, and operations. We watched support coordinators juggle three systems before 9am. We saw workers arrive to shifts with no access to a participant's support plan because someone forgot to email the latest version.
The problem was not effort. It was disconnection. Rostering in one system. Compliance documentation in another. Participant records in a third. Teams spent their days stitching systems together instead of delivering care.
Supportly is the answer. Same founding team. Same NDIS expertise. One platform built on a single principle: when information is connected and accessible, the quality of care improves.
Vertex360 described a tool. Supportly describes what we actually do: support the people who support participants. The name reflects a shift in how we think about the platform's purpose — it has always been about outcomes, not software.
Vertex Consulting and Compliance Group founded, supporting NDIS providers across Australia with compliance, registration, and operations.
Vertex360 launched — solving the disconnection problem with rostering, participant management, and compliance tools in one platform.
Platform expands to medium and large NDIS providers — HR management, invoicing automation, and mobile app for support workers.
Supportly launches — rebuilt platform, new name, same team. Purpose-led product development guided by one question: does this improve care?
Everything we build ties back to the same two problems we have been trying to solve since 2018.
Think about a provider managing 100 participants. Nobody can remember the goals of every person they support. When support plans are emailed as PDFs or buried in Google Drive, workers cannot find them quickly. Goals get overlooked. Risk assessments are missed. The quality of care quietly drops.
Supportly puts every participant's support plan, risk assessments, goals, and case notes in one live view — on the mobile app, updated the moment a change is made.
Providers doing invoicing manually, managing rosters in spreadsheets, and chasing compliance documents spend hours every week just to stay operational. Supportly replaces that patchwork with one connected system.
When your systems are connected, audit-ready documentation is a by-product of how your team already works — not a separate job requiring extra hours each month.
Most NDIS providers use four or five different systems to run their business. Supportly replaces them with one connected platform.
Support plans, risk assessments, goals, case notes, funding, and shift notes — all linked to the same participant record. No searching across systems.
When a coordinator updates a support plan, workers see the current version on the mobile app immediately. No re-upload step. Always live.
Shifts feed into invoicing. Worker profiles carry compliance documents and training records. Roster changes trigger notifications automatically.
Automatic NDIS price catalogue allocation, direct email to plan managers, Xero sync, and audit-ready invoice records — all in one step.
Support workers turn brief shift notes into professional records with one tap. Automated scheduling and matching assistance handle the routine — so your team focuses on people.
Most disability software is built by developers who researched the sector. Supportly is built by people who spent years inside it.
Our team includes former registered providers, support coordinators, and compliance specialists. The problems Supportly solves are problems our team experienced directly.
We maintain active connections with NDIS policy channels. When requirements change, the platform updates before the deadline.
The Supportly app is designed for support workers in the field. Live participant profiles, incident reporting, AI shift notes, and real-time shift instructions.
Supportly works for providers with 20 participants and for multi-site organisations with hundreds of support workers.
All data stored on Australian servers. Our support team operates locally. When you need help, you speak to someone who understands the NDIS.
Rostering, compliance, invoicing, HR, and mobile apps run on the same data. Your team works from one version of the truth.
We are a team of former disability service operators, software engineers, and compliance specialists. One question drives every feature we build: does this make it easier for providers to focus on participants?
Disconnected systems create disconnected care. We connect the operational parts of your business so everyone works from the same information.
Complexity is usually just poor design. We work to reduce friction at every step — from onboarding to daily rostering to audit preparation.
We hold ourselves to the same standard we help providers meet. Honest communication. Outcomes that matter. No shortcuts on quality.
We are invested in the long-term sustainability of Australian disability services. Better software means better support for the people who need it most.
Book a guided walkthrough and see how Supportly brings everything together — participant profiles, rostering, compliance, and invoicing — in one clear view.
