Connected NDIS
Incident Management

Incomplete reports are one of the most common NDIS audit findings, and they usually happen because the process is too cumbersome or workers wait until they're back at the office. Supportly's guided mobile forms let workers submit a fully structured, Commission-ready report the moment an incident occurs.

• Submits a fully structured report from the field, on a mobile device
• Blocks incomplete submissions with required fields
• Reaches the manager dashboard immediately, with escalation on time

Missing or incomplete incident reporting can result in registration conditions and financial penalties, so the stakes for getting this right are real. Supportly structures every incident record against Commission reporting categories and enforces required fields at the time of lodgement.

• Structures every record against Commission reporting categories
• Enforces required fields at the point of lodgement
• Keeps a secure audit trail from first report to formal closure

When incident records are scattered across email threads and paper forms, a critical event can sit unresolved longer than it should. Supportly's Incident Dashboard presents every active and resolved incident in a single, structured view.

• Presents every active and resolved incident in one structured view
• Organises records by severity and resolution owner
• Flags overdue resolutions before they become a Commission issue

When incident escalation relies on email or verbal handover, response timeframes get missed and Commission obligations fall through. Supportly alerts the right manager the moment a reportable incident is lodged and tracks it through to closure.

• Alerts the right manager the moment a reportable incident is lodged
• Assigns a resolution owner and tracks progress on the dashboard
• Produces a structured, on-demand record for any compliance review