You chose iinsight for tidy case files and NDIS claiming. A few months later, your coordinators are building rosters in spreadsheets and checking SCHADS rates by hand.

That isn't really iinsight's fault. It is case management software, while support work runs on shifts, workers and award pay.

Supportly (formerly Vertex360) is built for that job. It brings rostering, SCHADS payroll, HR, incident management and NDIS invoicing into one platform, with published prices.

Book a Free Supportly Demo — 7-day free trial. Worker accounts free. Total Suite is month to month.

Case management vs NDIS operations software

Case management software is organised around cases and sessions. A clinician opens a file, books an appointment, records notes and bills the session.

That model suits allied health, rehab and medico-legal work very well. One practitioner, one client, one appointment at a time.

NDIS support work is different. A SIL house needs 24/7 cover, community access shifts change weekly, and one participant may see six workers in a fortnight.

Every shift also has to be paid correctly under the SCHADS Award. Weekend rates, broken shifts, sleepovers and travel all change what a worker earns.

So the real question is not which tool is better. It is which tool was designed for the work your organisation actually delivers each day.

What you get with Supportly

Supportly runs everything from one set of participant and worker records. The rostering, payroll, incidents and invoicing all draw on the same data.

Rostering built for support work

Build group, split and recurring shifts, match workers by availability, and fill gaps quickly. Geofencing and the journey tracker confirm workers arrived where they should, all part of Supportly's rostering feature set.

Workers see their shifts in the worker mobile app on iOS and Android. Managers have their own app, listed as "Vertex360" in the app stores.

SCHADS payroll and HR in one place

SCHADS Award interpretation is built in, so penalty rates and allowances are calculated from the roster. That means fewer manual checks before each pay run.

HR Management keeps worker records, onboarding details and compliance documents alongside the roster. You can see who is qualified before you assign a shift.

Incident management with Care Watch AI

Incident Management is included, so workers can log incidents straight from the field. Managers then track follow-up actions in one register.

Care Watch, Supportly's new AI feature, helps your team spot concerns in care records. AI Case Notes helps workers write clearer notes in less time.

The new AI Timesheet Analyser checks timesheets against rostered shifts. It helps catch errors before they reach payroll or invoicing.

NDIS invoicing and reporting

Invoicing applies NDIS support codes and the current price catalogue automatically. Completed shifts flow into invoices, and invoices sync to Xero, MYOB or QuickBooks.

Dashboard and Reporting is part of the platform, not a paid add-on. You can track hours, revenue and compliance from one screen.

Support when you need it

Every Supportly customer gets a named account manager. You can also reach the team by web chat, email, MS Teams or phone.

What iinsight offers

iinsight is an established case management platform used across allied health, medico-legal, rehabilitation, return to work and NDIS services.

Its NDIS page highlights automatic PRODA claims, bulk invoicing and support for all funding types. It also supports telehealth and integrations for Medicare, DVA and WorkCover.

iinsight is owned by MYP, which bought it through BeSoftware in 2024. UK group System C acquired MYP in 2025.

Running rosters outside your case management tool? See Supportly's rostering in a 15-minute demo.

Book a Free Supportly Demo — 7-day free trial. Worker accounts free. Total Suite is month to month.

Pricing compared

Supportly prices by participant band, from 1 to 5 participants up to 400+. You never pay per user, so adding support workers costs nothing extra.

iinsight's Australian Premium plan is quote only, priced per active user or per case. Several features you may need are listed as paid add-ons.

Supportly also offers Platinum at $60/month +GST monthly, or $45/month +GST billed yearly. It adds NDIS legal advice, an employment contract, an anti-poaching policy and an internal audit report.

Platinum has a 12-month minimum. Larger groups can enquire about Rollout, which covers onsite implementation, white labelling, full customisation and a project-managed transition.

See Supportly Pricing — 7-day free trial. Worker accounts free. Total Suite is month to month.

Why support providers move to Supportly

Providers delivering rostered care usually switch for five reasons:

Real rostering. Shifts, availability, geofencing and journey tracking replace spreadsheets and appointment workarounds.

SCHADS payroll. Award interpretation is built in, so pay is calculated from the roster rather than by hand.

HR in the same system. Worker records and compliance documents live next to the shifts they affect.

Incident management. Incidents are logged from the field and tracked to closure, with Care Watch AI support.

Transparent cost. Published prices, free worker accounts, and reporting and accounting sync included.

When iinsight might suit you

iinsight is a strong choice for some providers. It may suit you if you are:

• An allied health practice delivering therapy sessions, especially with telehealth.
• A medico-legal, rehab or return-to-work provider needing Medicare, DVA or WorkCover integrations.
• An organisation whose funders ask for ISO 27001 evidence today. Check each vendor's current certification status first.

Switching from iinsight to Supportly

Moving from iinsight? Guided onboarding is $199 and we migrate records for $3 per file.

Your account manager plans the move with you, so participant records, workers and shifts are ready before your first pay run.

Get software built for the support you deliver

If your team delivers shifts, not sessions, you need software built around rosters, workers and award pay. That is exactly what Supportly does.

Start your 7-day free trial and move your participant records across for $3 per file.

Book a Free Supportly Demo | Start a 7-Day Free Trial — 7-day free trial. Worker accounts free. Total Suite is month to month.

Frequently asked questions

Does iinsight do rostering?

‍iinsight lists appointment scheduling, but rostering is not listed on its NDIS page. Supportly includes group, split and recurring shifts with geofencing.

Does iinsight handle SCHADS?

‍SCHADS Award payroll is not listed among iinsight's features. Supportly has SCHADS Award interpretation built in.

How much does iinsight cost?

‍iinsight's Australian Premium plan is quote only, per active user or per case. Add-ons include Xero sync at $27/month and BI reporting at $125/month.

Can I migrate from iinsight to Supportly?

‍Yes. Guided onboarding costs $199, and Supportly migrates your records for $3 per file.

Is iinsight part of MYP?

‍Yes. MYP acquired iinsight through BeSoftware in 2024, and UK group System C acquired MYP in 2025.