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TL;DR:
In October 2025, AlayaCare announced an agreement to acquire Nightingale Software. Nightingale's platform continues to run, and many providers are now reviewing their contracts.
The real question isn't who owns your software. It's which platform will best fit your NDIS operation for the next three years.
Supportly is the independent, NDIS-only option. It publishes its prices, offers a 7-day free trial and includes live AI for compliance and documentation.
This guide compares Supportly and Nightingale on features, pricing, AI and support, so you can decide before your renewal date.
Book a Free Supportly Demo 7-day free trial. Worker accounts free. Total Suite is month to month.
Supportly vs Nightingale at a glance
What you get with Supportly
Supportly (formerly Vertex360) is all-in-one software built only for Australian NDIS providers. It doesn't split its roadmap across aged care, allied health or overseas markets.
Every module is designed around NDIS workflows: price limits, service agreements, SCHADS pay rules and the audit evidence the NDIS Commission expects.
Core modules on every plan
Total Suite includes Care Management, Rostering, HR Management, Incident Management, Invoicing, Dashboard and Reporting, and Support Coordination.
You don't need to upgrade to unlock award interpretation or core rostering. They are part of the product from day one.
Live AI that helps with compliance
Supportly's AI tools are live today, not on a roadmap. Care Watch flags issues in care records, so your team can act before small problems become reportable incidents.
AI Case Notes helps workers turn rough shift notes into clear, consistent progress notes. That means better records for audits, with less time spent rewriting.
AI Timesheet Analyser checks timesheets against rosters and flags anomalies before you run payroll. Fewer errors reach your pay run and your NDIS claims.
Payroll, accounting and apps
SCHADS Award interpretation is built in, so penalty rates, overtime and allowances calculate automatically from the roster.
Supportly integrates with Xero, MYOB and QuickBooks. Workers and managers each get a mobile app on iOS and Android, listed as "Vertex360" in the app stores.
Support from a real person
Every Supportly customer gets a named account manager. You can also reach the team by web chat, email, MS Teams or phone.
What Nightingale offers
Nightingale is an established Australian platform covering NDIS, SIL, support coordination, aged care and allied health. Capterra lists it for mid-sized to very large organisations.
Its pricing is "value-based" and tiered, and it is available by quote only. Some features, such as shift bidding, award breach alerts and the Client and Family app, sit in higher tiers.
Nightingale gives every customer a Customer Success Manager. It offers a demo and an interactive product tour, but no self-serve free trial.
What the AlayaCare acquisition means for customers
On 28 October 2025, AlayaCare announced an agreement to acquire Nightingale Software. The deal was subject to customary closing conditions and regulatory approvals.
Industry reports state that Nightingale's platform will continue to operate and that its staff will be retained. AlayaCare describes the deal as broadening its aged care and disability offering.
Nothing published suggests Nightingale is being discontinued. Still, ownership changes are a natural point to review any long-term software contract.
Questions to ask before you renew
- Will Nightingale remain a separate product, or will customers move to AlayaCare over time?
- Will your pricing, tier or contract terms change at renewal?
- Where will NDIS features sit on the combined product roadmap?
- Will your Customer Success Manager and support channels stay the same?
- Where is your data hosted, and will that change?
Getting these answers in writing will help you compare options fairly, whichever platform you choose.
Reviewing your contract? Trial Supportly free for 7 days first.
Start a 7-Day Free Trial 7-day free trial. Worker accounts free. Total Suite is month to month.
Feature comparison
The core difference is focus. Supportly puts NDIS workflows and live AI on every plan, while Nightingale spreads key features across tiers and sectors.
Pricing and access compared
Supportly publishes its prices. Total Suite starts at $35/month +GST billed monthly, or $26.25/month +GST billed yearly, for 1 to 5 participants.
Supportly charges per participant band, not per user. Support worker accounts are free, so adding staff never increases your bill.
Total Suite is month to month with no lock-in. Platinum adds NDIS lawyer advice, an employment contract, an anti-poaching policy and an internal audit report, on a 12-month minimum.
For larger organisations, Supportly Rollout adds onsite implementation, white labelling, full customisation and a project-managed transition. Pricing is by enquiry.
With Supportly, you can budget before you talk to sales. With Nightingale, you need a quote to know your cost.
Why NDIS providers choose Supportly
Independent and NDIS-only. Supportly's roadmap is shaped by NDIS providers alone, not shared with aged care or international markets.
Transparent from day one. Published prices, a 7-day trial and month-to-month Total Suite mean you can test the software before you commit.
AI you can use today. Care Watch, AI Case Notes and AI Timesheet Analyser are live and working on real compliance tasks now.
Grows with your team. Free worker accounts mean hiring more support workers doesn't raise your software bill.
Easy to switch. Guided onboarding costs $199, and Supportly migrates your records for $3 per file.
Want to see your own price?
See Supportly Pricing7-day free trial. Worker accounts free. Total Suite is month to month.
When Nightingale might suit you
Nightingale may suit providers that run aged care or DVA services alongside NDIS, and want both on one platform.
It may also suit large organisations that need single sign-on and ISO 27001 evidence today, and are comfortable with quote-based tiers.
If your organisation is NDIS-only, Supportly is built around exactly that.
Ready to compare before you renew?
An ownership change is a good time to check whether your software still fits your NDIS operation.
Supportly gives you NDIS-only focus, published pricing, live AI and a named account manager, and you can trial it free first.
Talk to our team about moving from Nightingale, with guided onboarding for $199.
Book a Free Supportly Demo 7-day free trial. Worker accounts free. Total Suite is month to month. Moving from Nightingale? Guided onboarding is $199 and we migrate records for $3 per file.
Frequently asked questions
Who owns Nightingale?
AlayaCare announced an agreement to acquire Nightingale Software on 28 October 2025. The deal was subject to customary closing conditions and regulatory approvals.
Is Nightingale being discontinued?
No published source says so. Reports state the Nightingale platform will continue and staff will be retained. Ask your account contact about long-term plans before renewing.
How much does Nightingale cost?
Nightingale doesn't publish prices. It uses value-based tiers, and you need to request a quote. Supportly starts at $26.25/month +GST billed yearly.
Does Nightingale offer a free trial?
No. Nightingale offers a demo and an interactive tour. Supportly offers a 7-day free trial on Total Suite and Platinum.
How do I move from Nightingale to Supportly?
Book a demo, then start your trial. Guided onboarding costs $199, and Supportly migrates records for $3 per file, with a named account manager guiding you.
